Process Documentation & SOPs
Turn messy know-how into clear, repeatable steps. We create living SOPs, checklists, and visual guides so your team can delegate with confidence and stay consistent.
What’s Included:
Process mapping and workflow analysis
SOP creation in your preferred format (Google Docs, PDF, Video)
Visual flowcharts and quick-reference sheets
One round of team review and refinements
Who It’s For:
For growing teams, law firms, and service-based businesses that need consistency without micromanagement. Perfect for teams that say, “We know how we do it — but it’s all in someone’s head.”
Workflow & Automation
We streamline your daily operations and connect your tools — so the right things happen automatically, every time.
What’s Included:
Workflow mapping and optimization
CRM setup and automation (HighLevel, Zapier, Google Drive)
Integration of email, forms, and notifications
Documentation of your new automated process
Who It’s For:
For business owners who are scaling fast and want systems that grow with them — not more manual work.
Client Experience & Communication
Deliver service your clients can feel — with consistent communication touchpoints that build trust.
What’s Included:
Client journey mapping and touchpoint design
Email and SMS templates for key milestones
CRM or automation setup for reminders and follow-ups
Feedback loop or testimonial request system
Who It’s For:
For consultants, law firms, and service-based teams who want every client to feel supported, informed, and valued.
Team Training & Onboarding
Give your team the tools and confidence to thrive from day one.
What’s Included:
Custom onboarding checklists and welcome guides
Role-specific SOP packets
Training videos or screen-share walkthroughs
Knowledge-base setup (Google Drive, Notion, or LMS)
Who It’s For:
For businesses hiring quickly or training remote teams who need consistent, professional onboarding.
Workshops & Intensives
Focused working sessions designed to solve one major process pain point — together, in real time.
What’s Included:
60- to 90-minute virtual or in-person session
Deep dive into one key issue (vacation prep, CEO mindset, workflow mapping, etc.)
Immediate, actionable takeaways
Optional follow-up resources or recording
Who It’s For:
For leaders who want hands-on clarity fast — no fluff, just results.
Ongoing Process Support
Processes evolve — and we’ll help you keep them clear, current, and running smoothly.
What’s Included:
Monthly check-ins and system updates
SOP maintenance and change tracking
Continuous improvement recommendations
On-call support for questions or revisions
Who It’s For:
For busy CEOs and operations leaders who want a process partner to keep things running efficiently as their business grows.
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Built on Experience. Rooted in Joy.
After years of watching businesses struggle with burnout and bottlenecks, I knew there had to be a better way.
Joyful Process Consulting was created to help owners like you simplify operations, empower your teams, and get back to the joy of running your business.
Behind Joyful Process Consulting
I’m Amanda Joy, a process consultant with over a decade of experience helping businesses streamline operations and strengthen their teams.
I specialize in turning complex workflows into simple, repeatable systems that give you back your time and peace of mind.
At Joyful Process Consulting, our mission is simple: document today so you can thrive tomorrow.
Driving Growth, Amplifying Impact
Ruben Santiago, COO
Wynter Immigration Law Academy
Thomasa Padilla, APRN
Peak Performance
Before Joyful Process Consulting stepped in, our front desk was really struggling — things felt inconsistent, and we didn’t have a clear process for handling calls, payments, or chart prep. AJ brought so much structure and calm to the chaos! She created simple, organized systems that make everything run smoothly now. What stood out most was her patience, kindness, and the positive, joyful energy she brought to every interaction — she truly lives up to the name Joyful Process. You're the best! Thomasa
Get In Touch
Email: [email protected]
Assistance Hours
Mon – Fri 9:00am – 4:30pm
Saturday & Sunday – CLOSED
Phone Number:
615-492-0209
Document Today. Thrive Tomorrow
Stop the chaos. Standardize your processes. Grow with confidence.
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